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FAQs
You’re looking at it! Our entire catalog is available for purchase through our website. Want to support your favorite company (other than us of course)? A quick google search will bring up a list of other online retailers that offer our products. Prefer to shop in person so you can touch and feel the product? We get it - and it just so happens we’ve got a fancy tool that can look up who sells products near you. Email us at [email protected] and include your zip code and we’ll make sure we send over your list of nearby retailers lickety-split.
You better believe it! From logo decoration to small orders to large custom orders, we do it all. We’re also excited to hear your ideas - we love to collaborate with individuals, as well as businesses large and small to make your custom product dreams come true. We even have a whole team dedicated to making those custom product dreams come true! Without your dreams, they’d have nothing to do - our team needs you!
Oh heck yea! The California Transparency in Supply Chains Act (SB657) was designed to provide consumers with the information to make informed purchasing decisions regarding the products they buy and the companies and brands they support. For complete details on the Bill, the Fair Labor Association, and Picnic Time’s participation, read our compliance statement.
Picnic Time products comply with all state and federal environmental laws including proposition 65 and do not contain unsafe levels of any chemicals known to the state of California to cause cancer or reproductive toxicity. A few of our items have California Prop 65 warnings such as BBQ Grills. This is because grills create smoke and smoke is known to contain chemicals that cause cancer - if you find a grill that doesn’t have a Prop 65 warning, worry about what else they aren’t telling you! In all instances, though, Picnic Time is committed to providing safe, durable, and environmentally responsible products.
Although many of our products have waterproof or water-resistant liners, we do not suggest you use ice to keep items cool. We recommend you use gel ice packs. They are cleaner, more practical, and (literally) cooler. Why? They keep food dry, they’re reusable, and they, again literally, are cooler than cool (or at least cooler than ice!) Our products are designed to insulate items for 5 - 8 hours. This may change due to temperature, items put inside, etc., but should be a reliable range.
Just ask! When we said, Built to Last, we meant it. To start your replacement, head on over to our Built to Last page for more info on the process and to contact us.
Care instructions are included in the Specs section of each product page on this site.
Oh we loooove the press and, honey, we are ready for our close-up! Please send an email to [email protected]
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